Customer Service

Customer Service

Privacy Policy

This privacy policy applies to information collected by this website.

  • Information collection, use, and sharing – We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via e-mail or other direct contact from you or from registering through our websites. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, such as to ship an order. Unless you ask us not to, we may contact you via e-mail in the future to tell you about specials, new products or services, or changes to this privacy policy.
  • Your access to and control over information – You may opt out of any future contact from us at any time. You can contact us at any time to find out what data we have on record about you, change/correct that data, have us remove your data from our records, or ask questions or express any concerns you have about our use of your data.
  • Security – We protect your information that you submit on the website. Your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to our payment gateway. We do not store your credit card number or security code. The computers/servers on which we store personally identifiable information are kept in a secure environment. We also protect your information offline.
  • Use of personal information – We use an outside credit card processing company to handle transactions for goods and services. The credit card processing company does not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your purchase. We never give, share, trade, rent, or sell your information with any other parties. Only employees who need your information to perform a specific job (for example: billing or customer service) are granted access to your contact information.

Product Purchase and Delivery Information

Jub LLC accepts as payment any of the following: MasterCard, Visa, or Discover card. We do not accept personal checks or cash as payment for product purchases.

Products will be delivered to purchasers by USPS, typically within 7-10 days from when the order was placed.

Returns Policy

Our Satisfaction Guarantee:

We are fully committed to your satisfaction. If you’re not satisfied with our product within the first 60 days,  simply return it for a full refund. We will even reimburse the return shipping costs. All that we ask is that you include a brief note explaining the reason behind your dissatisfaction. It is our goal to be constantly improving, so let us know how we can serve you better – we value your feedback. And when you are satisfied, please share the great value by telling your friends and family about Jub!

How to return a product:

  • Login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button.
  • We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
  • Pack items safely for shipping
  • All packages must be sent through a traceable and insurable method. Jub is not responsible for return items that are lost in the mail.
  • All returns will be credited to the original form of payment.
  • Please allow up to 30 days for us to receive your return and process your credit. Once the return is processed, we will send an e-mail confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
  • Ship the product to the address listed below.

Ship returns to:

Jub
7708 211th Ave E.
Bonney Lake, WA 98391

We will refund your credit card within 30 days of receiving your return.

Updates

Our customer service policies may change from time to time and all updates will be posted on this page.